Neon Mfg. Gallery FAQ

The products for sale on Neon Mfg. Gallery were created by the artists and brands that operate the individual shops. Sales of these products directly support the artist or brand. Neon Mfg. has partnered with the artist or brand to provide expert production and fulfilment of these products. Neon Mfg. also provides customer service, support and warranty services for these product. Neon Mfg. is a leading global manufacturer of neon and LED signs for over 10 years. You can expect products and customer service of the highest quality when you purchase a product from this shop. If you have questions about these products please use the Contact Us link at the bottom of this page to contact Neon Mfg. Customer Service.

PRODUCTION & SHIPPING INFO

Production time is generally 3-7 business days.

Shipping time is generally 3-5 business days.

We all ship worldwide. We use UPS, Fedex and DHL to ship our products to you.

Customs fees, import fees, duties, and taxes. Please keep in mind that in most cases U.S. based customers are not subject to import duties or taxes. We ship products all over the world. Each country has their own rules and fees for products imported into said country. It is important that you are aware of your own countries import laws and fees before you buy. Neon Mfg. does not charge you any of these fees or taxes, and we're not able to pay these on your behalf. These fees are your responsibility and are not covered by the shipping fees we charge you. Our shipping fees only cover transport of the product. If you're unsure about your government's import fees you can most likely find that information online on your government's website or many other websites that cover global shipping and logistics.

DOES MY NEON SIGN COME WITH A WARRANTY?

Yes! All of our products come with a 1-year warranty on electrical components. If you're having issues with your sign please take photos or a short video clip of the product and contact customer service. We will fix the issue by sending replacement parts or by replacing the entire product, if need be. We always strive to make sure our customers have a perfectly working product that they can love and enjoy for years.

HOW CAN I HANG MY NEON SIGN?

Each sign comes with pre-drilled holes in the clear acrylic backing and all hardware needed to mount it wherever you choose. You can also use non-destructive hanging products like 3M Command Strips.

HOW LONG WILL MY NEON SIGN LAST?

The life of a neon sign is dependent on how frequently it's used. The luminous tubes in the signs usually last for 5 to 7 years, though in the right environment, a tube has the ability to last longer. Things that affect transformer life are heat, and electrical surges / consistency of your electrical supply. All of the neon signs shown on our website are designed for indoor use.

HOW DO I CLEAN MY NEON SIGN?

If you want to dust or clean your neon sign, be sure to unplug the sign first. Then, use a feather duster or soft, dry cloth to remove any dirt or dust from the bulbs. Never take a liquid cleaner to your sign.

MY SIGN ARRIVED DAMAGED OR BROKEN, NOW WHAT?

If your neon sign shows up and has been broken during shipping, please email us within 24 hours of the delivery. The best thing for you to do is to take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came in is also damaged, be sure to take photos of that too. We'll respond to your email ASAP and have a replacement shipped to you immediately.

FULL-PRICED ITEMS POLICY

All full-priced items† are eligible for a return within fourteen business days. Items must be un-used and in the original packaging. A copy of your receipt or proof of purchase must also be included with your return. Should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. † Except custom neon orders and Neon Mfg. Collection pieces. Custom neon orders and Neon Mfg. Collection pieces are final sale.

SALE & CLEARANCE ITEMS POLICY

All sale and clearance items are final sale and not eligible for a return.

PROCESS FOR RETURNS

Within 14 days of receiving your sign, If for some reason you wish to return your purchase, please email gallery@neonmfg.com, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, neommfg.com will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.

The return process will be completed if the merchandise is returned to Neon Mfg. within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen-day time frame, we unfortunately, will not be able to accept the return.

Once your return has been received by our distribution center in Vancouver, you will be refunded the amount paid on your credit card, less original costs.

Please note, you are responsible for all shipping and customs charges associated with returning an order. LED signs must be returned to our head office in Vancouver, Canada. Our U.S. based warehouses do not ship LED or store our products so they do not have them in their inventory system and can not accept them. Please consider this If you are planning on buying one of the pre-designed LED signs from our online store.

Please note: Custom signs are final sale and non-refundable. If the sign is damaged or lost during shipping, or has a defect of some kind, your sign will be fixed or replaced free of charge.

TERMS OF SERVICE

To make a purchase on Neon Mfg., browse a category under the ‘shop’ header and click to add items to your shopping cart. You can view your shopping cart at any time by clicking on the shopping cart link found at the top right-hand corner of your screen. Once in the shopping cart, you will have the ability to update items and quantities before checkout.

Prior to checkout you will be required to set up your Neon Mfg. account. Here, you will be able to update personal information such as contact information, billing and shipping address. You will also be able to track your current orders and the status of any approved returns. Once your account is set up you will be able to log in prior to future purchases on Neon Mfg..

ITEM AVAILABILITY

Neon Mfg. ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and you will be given the option to either change or cancel your order.

TRACKING YOUR ORDER

Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number. If you've created and account, you may also log in to your account, where you can view your tracking number.

PRIVACY POLICY

Neon Mfg. considers your privacy and online safety of utmost importance. By placing an order with Neon Mfg. you give us your consent to process and use your personal data in accordance with this privacy policy. All personal information collected will only be used to contact you regarding your orders or returns. With a Neon Mfg. account, you will automatically be added to our mailing list. should you wish not to receive updates you may unsubscribe from our mailing list at any time by clicking ‘unsubscribe’ found on the bottom of any newsletter sent to your email.

Please note, Neon Mfg. does not knowingly collect personally identifiable information from anyone under the age of nineteen. Please do not submit any personal details if you are under nineteen years of age – you may rely on your parent or guardian to assist you. Neon Mfg. will not disclose any personal data to outside organization or party unless required by law or in connection with a legal claim or proceeding. Neon Mfg. may provide certain information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners. Please note, our service providers (ie. web hosting, credit card processing and others) may have access to all or parts of the information we maintain. All such information to third parties is limited to the information required to perform their functions. We seek to limit third-party use of information, however we are not responsible for such third-party use of information that is not in compliance with this policy.

We reserve the right to transfer or assign all information pursuant to a merger, sale, reorganization, purchase or other transaction relation to Neon Mfg..