Shipping & Returns

PRODUCTION & SHIPPING INFO

Production time is generally 3-7 business days.

Shipping time is generally 3-5 business days.

We all ship worldwide. We use UPS, Fedex and DHL to ship our products to you.

Customs fees, import fees, duties, and taxes. Please keep in mind that in most cases U.S. based customers are not subject to import duties or taxes. We ship products all over the world. Each country has their own rules and fees for products imported into said country. It is important that you are aware of your own countries import laws and fees before you buy. Neon Mfg. does not charge you any of these fees or taxes, and we're not able to pay these on your behalf. These fees are your responsibility and are not covered by the shipping fees we charge you. Our shipping fees only cover transport of the product. If you're unsure about your government's import fees you can most likely find that information online on your government's website or many other websites that cover global shipping and logistics.

PROCESS FOR RETURNS

Within 14 days of receiving your sign, If for some reason you wish to return your purchase, please email gallery@neonmfg.com, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, neommfg.com will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.

The return process will be completed if the merchandise is returned to Neon Mfg. within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen-day time frame, we unfortunately, will not be able to accept the return.

Once your return has been received at our facility you will be refunded the amount paid on your credit card, less original costs.

Please note, you are responsible for all shipping and customs charges associated with returning an order. LED signs must be returned to our head office in Vancouver, Canada. Our U.S. based warehouses do not ship LED or store our products so they do not have them in their inventory system and can not accept them. Please consider this If you are planning on buying one of the pre-designed LED signs from our online store.